After-Sales
Support

The Easy Lift after-sales service network is made up of specialized technicians and equipped mobile workshops that are able to operate promptly and extensively throughout the territory.

This translates into a qualified and professional technical assistance service, able to provide remote telephone support or to operate at Easy Lift headquarters or directly at the customer’s places to efficiently and effectively solve any problems on the machines.

The Easycom remote diagnostics system, available on the latest spiders, can be activated via a smartphone hotspot and allows the status of the tracked platforms to be checked directly from Easy Lift headquarters or authorized workshops, checking certain technical parameters.

In order to optimize time and costs of service, Easy Lift offers a spare parts service with distribution centre from the headquarters in Brescello, where there is a large warehouse with a complete availability of parts and an advanced computer management, useful both to the internal production department and to the various authorized workshops and customers in the Italian and international territory. Automation and simple identification by means of special codes allow the customer or distributor to issue a request which, once the availability has been checked, is processed quickly.

As part of the after-sales service, scheduled maintenance also plays a fundamental role for Easy Lift, with special control plans at various levels to be carried out periodically, according to the indications of the regulations in force and what is indicated in the product documentation, aimed at ensuring the best productivity and performance of its spiders.